Returns & Exchanges
Due to the artisanal and food-grade nature of our deep-sea salt products, we are committed to ensuring your complete satisfaction while maintaining the highest safety standards. If your order arrives damaged or incorrect, please reach out to us within 14 days of delivery for a full replacement or refund.
Inspect Your Shipment
Upon arrival, carefully examine your Kona Sea Salt products for any signs of transit damage or packaging compromises.
Contact Support
Email our aloha support team with your order number and a photo of the damaged item to initiate your claim.
Resolution Review
Our team will review your request within 48 hours to determine if a replacement shipment or a monetary refund is most appropriate.
Final Processing
Approved refunds will be credited back to your original payment method, or a fresh batch of salt will be dispatched to your address immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing